Ordering
Guarantee
Pricing for flutes in D
Waiting Time

Ordering

Note: New prices for keys are in effect.

To order, please contact me by email or telephone so that I can get all the necessary information and answer any questions. Shipping charges to US addresses are listed below. Estimated international shipping charges or sales tax (8.6% for WA state residents only) will be provided upon request. A personal check, bank check or US Postal Service Money Order is fine. Please make checks payable to Casey Burns. For those who wish to pay by PayPal account: I will email a PayPal invoice to you after you confirm your order. For those who wish to pay by credit card: I can accept credit card payments over the phone. I ship via insured Priority mail for US addresses, and insured International Priority Mail or Express Mail for international addresses.

If I happen to have instruments available or close to finish that meet your needs, a full payment including postage will be requested. Otherwise, a nonrefundable 25% deposit will be requested, with the balance including shipping and sales tax, if applicable, due just before completion. Flute and Option prices do not include postage and insurance, those charges are shown seperately below for US addresses. The delivery times we quote to you are commonly subject to change, due to unforeseen events, etc. By placing your order, you agree to my terms and policies stated here.

All sales are final. However, if you find that the instrument has a few minor points that need tweaking, such as for hand position, I are happy to work with you until the flute meets your satisfaction. This service, however, must be refit into the queue and can add much additional time until completion.

Your 25% nonrefundable deposit is taken as an your commitment to purchase an instrument. In the unlikely circumstance that you have to cancel your order, your deposit will be forfeited.

Please allow me time to complete your instrument! Checking up on your instrument's progress, especially long before it is promised, requires much time and energy that could be better put towards flutemaking, and does nothing to hurry your flute's progress to completion! At best, delivery estimates are a rough approximation. I will notify you when your flute is approaching completion.

Prices, especially for instruments with Sterling Silver, are subject to change without notice.

Guarantee

Instruments are guaranteed against defects of workmanship. You are responsible to follow the Care Instructions and ensure that the instrument is not subjected to sudden or extreme shifts in temperature or relative humidity, such as playing a cold instrument without allowing it to come to room/body temperature by itself. Failure to carefully follow the Care Instructions, including a proper break-in period, will void the guarantee. Those in dry states such as Colorado are encouraged to carefully follow the care instructions to the letter!

Tweaking and Adjustments: I manufacture my flutes to pitch, voicing and internal tuning standards that I have iteratively developed over the years. This works for the majority of my clients, who find these flutes well suited for their playing styles. No two flute players are alike however. It is not uncommon to find a player who will blow a flute sharp for instance, or who will find the internal tuning inconsistent. My desire is to provide a flute that merits 100% satisfaction. I therefore am more than happy to make the necessary adjustments to correct and balance a flute for an individual's playing idiosyncracies.

Pricing for flutes in D

Pricing for all models is the same, varying in price only for the different woods and options listed below. For pricing on the Folk Flute, please see the Folk Flute page.

All flutes come with a cloth case. Keyless and one keyed flutes come with a 3 section velcro closed "pouch" type case. Multi-keyed flutes come with a zippered 3 section case similar to a standard flute case, but soft padded to protect the keywork. Please note that prices, especially for instruments with Sterling Silver (those with rings, tuning slide, or keys), are subject to change without notice. International shipping will be estimated at the time the order is placed.

Waiting Times

It is seldom that I have any flutes in stock. In general, keyless flutes including low flutes can be available within 4-12 months, depending upon the size of my queue. Keyed flutes usually up to 1-2 years. For Folk Flute delivery times, please visit the Folk Flute page (updated April 18, 2008).